BBF Return Policy
Send a Complaint
Also include pictures of the product that was delivered to email@example.com as a means of evidence.
Return after Authorization
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
Track Return Status
We will send you a return waybill number, this will enable you to track the status of your return.
Upon our confirmation of the receipt of the item by the Seller, BBF will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on BBF.
Items Not Eligible For Return
Products that have been altered from their original or opened by an authorized personnel without permission.
How do I track my Returns?
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
Once return of my package is done, how long will it take to be refunded?
Depending on the complaint, a refund would be made to your BBF Eshop immediately return is confirmed or refund will be made after claim on defect is validated
Can I return my item after the stated returns timeline?
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store or courier company for you to pick up
How long do I have to request for return?
You can request a return within 7 days for all eligible items if:
- You receive a wrong, damaged, defective, product standard/quality or incomplete item.
- You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.
Note that for changed mind, the return has to be authorized by the seller
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.